Sales Conditions
Indicated Prices
All the prices have to be intended VAT included. Delivery costs are not included.
Invoicing
Every order will be delivered togheter with the courier delivery documents plus invoice settled; the invoice will be the official document for the warranty validity.
Warranty
All products purposed by Lowe Alpine International Srl are covered by original warranty for defections in workmanship, following the DL 24/02 of italian law. Damages coming from improper use are not covered. If the damage is attributable to the normal use, the damaged parts are not covered by this warranty. If you want to be satisfied by the warranty, you simply have to contact costumer’s assistance service.
Withdrawal right
Lowe Alpine International Srl offers a warranty on the product purchased, and the costumer can exercise the withdrawal right. The Law (D. Lgs. N° 185/99) established a term inside which you can use the withdrawal right, quantified in 10 days from the receipt of goods. The usage of this warranty is very simple, and you only have to follow the below procedure:
• notification letter A/R to Lowe Alpine International Srl, via Foscarini, 8 – 31040 Nervesa della Battaglia (TV) - Italy
or…
• send an email to the address sales@lowealpine.it, and after this a notification letter, to be sent before 48 hours from the communication’s date.
Within the same term of ten work days from the date of receipt of goods, you should send back all the products in the same shape and conditions you’ve received them.
As soon as we get the items, and once verified their integrity, we’ll provide to repay the sum within 30 days throught bank transfer, where details (Bank’s name, agency, IBAN, etc.) need to be specified into the withdrawal letter.
In any case, all the delivery costs to/from the company are at your own charge.
Products Delivery
Deliveries
 All our deliveries take place throught UPS Express Courier.
This grants the delivery of packages in 2/3 working days in almost all Italy’s terrirory, except for the minor islands, where there’s a little more to wait for the delivery.
Delivery cost is of only 8 Euros in all Italy’s territory, regardless the number of items purchased.
If at the delivery’s time nobody is at home, the courier will leave a paper notice; the courier will also make other 2 attempts of delivery during the next days, but in any case the costumer can take contacts for the delivery with the reference’s subsidiary.
Delivery time
Lowe Alpine International reserves one working day for the packaging and the execution of all the necessary administration forms. On this working day it needs to be counted the courier’s time for the delivery. Saturday, Sunday or public holiday days have not to be considered.
- The products purchased are available in our italian warehouse and are delivered the same day or on the firs working day after receiving of the order.
- Delivery should take place before 2/3 working days from receiving of the order.
Above mentioned timings are estimated timings, as the effective delivery depends on events or particular circumstances external to our organization, (Delivery’s delays of the courier, exceptional events, high-volume of traffic, summer or Christmas vacations, etc) and need to be intended from the order submission to the receipt of credit.
Payments
Payments can be executed throught credit card
In all the cases the payment is made in advance, before the order and good’s delivery.
Terms and conditions
Sale and purchaseof products featuredinto the website are governed by the D.L. 6 September 2005, n. 206, on the Consumer’s Code, and by the D.L. 9 April 2003 n.70, regarding Electronic Commerce.
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